SHOP CONDITIONS
GENERAL CONDITIONS
The general terms and conditions of the Pelegrini web store are drawn up in accordance with the Consumer Protection Act, the Personal Data Protection Act and the Electronic Commerce Act.
These general terms and conditions apply to the use of the Pelegrini web store at the web address www.pelegrini.hr including all subpages and to the purchase of products available there. Please read these terms and conditions carefully before using. Your agreement to the terms and conditions set forth herein is a prerequisite for completing the purchase.
GENERAL TERMS AND CONDITIONS OF USE OF THE WEB STORE
1.1. The web store available at the web address www.pelegrini.hr was established by the company Akademija gastronomijje j.d.o.o., whose headquarters are located at Zadarska 16, 22000 Šibenik, OIB 58938161409 (hereinafter referred to as ‘Pelegrini’ or ‘Seller’). If you have any questions, you can contact us at the e-mail address reservations@pelegrini.hr or at the phone number +385 99 321 3701.
1.2. Pelegrini provides a web store service on the website at the pelegrini.hr domain. The service consists of providing information services, managing content, conducting financial transactions, selling goods between users of the web store, i.e. you as a buyer and us as a seller, and organizing the delivery of the sale item. The web shop service can be used exclusively on the territory of the European Union.
1.3. You accept these General Terms and Conditions electronically when confirming your order in the web store. We also advise you to read the Data Protection and Privacy Policy, as well as the Cookie Policy, since these documents also apply to your use of the web store.
1.4. The user agrees to use the web store exclusively in accordance with positive regulations for viewing published content, purchasing available products by placing legally valid orders and communicating with the seller.
1.5. The services we provide to you through the web store do not include the costs you incur using computer equipment and other electronic equipment (electronic devices) and services for accessing our web store. Pelegrini is not responsible for phone costs, data traffic or any other costs that may occur when ordering or viewing the content of the web store and using the services available on it.
CHANGES TO THE GENERAL CONDITIONS
2.1. The version published on this page is always considered the valid version of the General Terms and Conditions of Use of the web store. In case of disputes, the version that was valid at the time of purchase and with which you as a user expressed your consent at the time of placing the order will be applied.
2.2. We hereby inform you that there is a possibility of occasional changes to the General Terms and Conditions of Use of the web store in order to comply with changes in the law and/or our business processes. Technically, we are not able to notify every user about possible changes, so we recommend that you read this text when you use the web store again to familiarize yourself with possible changes.
2.3. Pelegrini reserves the right to change or cancel (temporarily or permanently) any of the products or services it provides, as well as changes to the content in the web store, without prior approval or notification, with the application of good business practices.
CONCLUSION OF SALE AGREEMENT
3.1. When browsing the contents of the web store, you can freely choose the desired items and add them to the shopping cart. This action is not binding in any way. After you have selected the desired items and you are sure that you want to buy them, you start the order process, during which you enter all the information necessary to complete the order, confirm your agreement with the General Terms and Conditions of Use of the web store, and, depending on the selected payment method, make the payment. The actions you performed and confirmed during the process of submitting the order are considered to be the conclusion of a sales contract and as such are binding.
3.2. The price of the product listed on the web store includes VAT and represents an invitation to users to purchase goods at that price. The ordered goods are delivered at the prices and conditions valid on the web store on the day the order is placed, regardless of the prices and conditions valid on the day of delivery.
3.3. These General Terms and Conditions form integral parts of the sales contract concluded via the web store.
3.4. After submitting your order using the web store interface, you will receive an automatically generated confirmation of order receipt (hereinafter referred to as the ‘Confirmation’) to the e-mail address you entered in the ordering process. The confirmation of receipt of the order is not considered a confirmation of the conclusion of the sales contract by the seller, but is only a document confirming the receipt of the order.
3.5. We reserve the right to reject an order if, due to extraordinary circumstances, we are unable to fulfill it according to the seller’s quality standards. The seller is not obliged to enter into a sales contract on the basis of the received order in the event that he cannot fully fulfill his obligations under the contract. The sales contract by the seller is considered to be concluded at the time of shipment of the goods, which you will be notified about by a separate e-mail message.
PRODUCT PRICES AND METHODS OF PAYMENT
4.1. All product prices in the web store are expressed in euros (EUR) and Croatian kuna (HRK). Product prices are the same for all types of payment and are visible on the product page and in the shopping cart when placing an order. The price of the product does not include the delivery cost, which is calculated separately in the last step of the order after the user has entered the desired delivery address. The seller reserves the right to change the price without prior notice.
4.2. In exceptional cases of administrative error in displaying the price of the product on the website of the web store, we are not obliged to enter into a sales contract under unfavourable conditions. If such a case occurs, we will offer you to purchase the product at the correct price, without obligation to accept such offer. In case you do not accept the offer, the amount paid will be returned to you if the payment was made previously.
4.3. The products remain the property of the seller until receipt of full payment according to the concluded sales contract, regardless of whether the goods have been delivered.
4.4. You can make the payment by payment to our transaction account using internet banking or a general payment slip.
4.5. You will receive the invoice by e-mail or in a package together with the goods or as a separate shipment, depending on the place of shipment of the goods. If you need an R1 account, please enter the name of the company when going through the order process and enter all the necessary information.
4.6. The promotional code is entered in the code entry field during the purchase process, after which the shopping cart calculation is reduced by the discount defined by the code. Then make the payment using the selected method.
DELIVERY OF GOODS / DELIVERY
5.1. At the moment you place your order on the web store, Pelegrini receives your order and, depending on the selected payment method, starts packing, or by making the shipment. When paying by cash on delivery, it is sent immediately upon receipt of the order, and when paying to a transaction account via internet banking or a general money order, packaging begins after receipt of payment.
5.2. Delivery is made in the territory of the Republic of Croatia and the European Union.
5.3. Pelegrini will not change the conditions of sale after the conclusion of the contract or cancel the delivery of the goods unless, due to a technical error of the stock tracking system, a certain product that was displayed as available is not actually available. In this exceptional case, we will notify you in a timely manner via the contact information you provided when placing the order. We will allow you to choose another product instead of the unavailable product from the originally concluded contract, without the obligation to accept such an offer. In case you do not accept the offer, the amount paid will be returned to you if the payment was made previously.
5.4. If the order includes several products, one of which is not available, we will inform you about this in a timely manner, and the other ordered products will be delivered in accordance with the contract.
5.5. All products will be packed in transport packaging in such a way that they cannot be damaged by normal handling during transport. When taking over the product, the customer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, or refuse to take delivery of a shipment with visible external damage. When taking over the goods, the customer is obliged to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of takeover. With the Customer’s signature on the confirmation of receipt of the shipment, it is considered that the product has been received without visible external damage.
THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT AND RETURN OF GOODS
6.1. You have the right, without giving a reason, to terminate the sales contract within 14 days from the day of receiving the goods or after placing the order, in case you changed your mind before the goods were delivered.
6.2. In order to be able to exercise the right to unilaterally terminate the Purchase Agreement, it is necessary to submit a properly completed copy of the Form for Unilateral Termination of the Purchase Agreement, together with the original invoice, before the expiration of the specified period. You can submit the form in the package together with the goods or to the e-mail address: reservations@pelegrini.hr.
6.3. Download the form for unilateral termination of the distance sales contract at this link in pdf format FORM. You can fill it out electronically or physically after printing.
6.4. In case of termination of the contract, each party is obliged to return to the other what it received on the basis of the contract. According to Article 72 of the Consumer Protection Act, you are obliged to return the received goods at your own expense to the address Akademija gastronomjije j.d.o.o., Zadarska 16, 22000 Šibenik.
6.5. The prerequisite for unilateral termination of the Agreement is that the goods have not been used and that they are in their original packaging, including with the original labels. If use (depreciation) has occurred, upon receipt of the returned goods, we will assess the condition of the goods according to visible signs of use and accordingly determine what percentage of the refund will be paid to you. In such situations, we will contact you and try to find the most mutually acceptable solution.
6.6. At the latest within 14 days from the day we received your notification of the decision to terminate the contract, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment using the same means of payment that you used when placing the order.
6.7. Unfortunately, we are unable to refund additional costs resulting from your express choice of transportation type, nor any other costs associated with the return process. We are also unable to receive shipments that are sent in a way that requires cash on delivery.
CLAIMS OF DEFECTIVE GOODS
7.1. In really rare cases when you receive defective goods, you have the right to object or complain about the goods within the legal term according to the Consumer Protection Act.
7.2. Pursuant to Art. 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address reservations@pelegrini.hr or by mail to the address Akademija gastronomjije j.d.o.o., Zadarska 16, 22000 Šibenik. We will respond to all complaints received as soon as possible, but no later than within 15 days from the day of receiving the complaint, and we will resolve your complaint in the most favorable way possible.
7.3. Refunds in case of complaints about defective goods are made in such a way that after receiving the complaint, in agreement with you, we send a delivery service to your address, which will pick up the package and return it to the store.
7.4. A complaint will be considered valid if it is determined by product inspection and, if necessary, additional expertise, that it meets the conditions for a complaint in accordance with the Law on Obligations and the Law on Consumer Protection.
7.5. If it is determined that the complaint is valid, at our expense we will replace the product with an identical product without defects or return the entire amount paid for the product, including shipping costs.
7.6. In the event that the complaint is not valid, i.e. if the consumer’s complaint is rejected, the customer who sent the complaint will bear the cost of re-delivery of the purchased product to the customer’s address.
RIGHTS AND OBLIGATIONS OF PELEGRINI TRADE
8.1. Pelegrini is obliged to deliver the sold item to you at the time and in the manner specified in the presented business conditions, after you place the order and pay the purchase price in accordance with Article 3.2. up. Pelegrini is responsible for the material defects of the goods it sells on the web shop in accordance with positive Croatian regulations, especially the Law on Obligations of the Republic of Croatia.
8.2. Pelegrini offers products in its web shop that are exclusively owned by us.
8.3. Pelegrini is obliged to provide true information about the offered goods and to provide complete information about the payment of the purchase price and the delivery of the goods.
8.4. The web store may be temporarily unavailable or available only to a limited extent, as a result of regular maintenance or system upgrades, due to technical difficulties, force majeure issues or other causes. Pelegrini (as well as third parties connected to it) is not responsible, regardless of the cause and duration, for the possible unavailability of the web store, any delay or interruption in the transmission of information, partial or complete interruption or incorrect operation and/or technical problems that may lead to to incorrect processing of data and any claims or losses resulting from this.
8.5. Pelegrini shall not be liable for any inability to perform or delay in performing any of its obligations under these Terms or any of the contracts in the event that this is the result of any act or event beyond the reasonable control of the seller, including failure of public or private telecommunications networks . In such case, Pelegrini will use all reasonable efforts to fulfil its obligations as soon as possible after the cessation of such extraordinary action or event.
RIGHTS AND OBLIGATIONS OF THE BUYER
9.1. You are obliged to pay the price of the purchased products and delivery costs, and collect the purchased products upon delivery. For all complaints, you are authorized to contact us, according to the above instructions.
9.2. You are responsible for any decrease in the value of the goods from the moment of their collection, which occurs as a result of the handling of the goods, except that which was necessary to determine the nature and characteristics of the goods.
DATA PROTECTION AND PRIVACY RULES
10.1. Pelegrini undertakes to protect the privacy of the personal data of all users of the web store, and will handle them in accordance with the Personal Data Protection Act, i.e. other applicable regulations.
10.2. The data protection and user privacy rules, including the rules on cookies (‘cookies’), are considered an integral part of the general terms and conditions of use of the web store and are available on the link ‘Privacy policy’.
INTELLECTUAL PROPERTY RIGHTS AND CONTENT OWNERSHIP
11.1. The Pelegrini website and web store contain materials protected by copyright, trademark, design and other information covered by other rights of natural or legal persons, including, but not limited to, rights to texts, applications, photos, video materials, graphics, music, sound and the like, unless otherwise indicated.
11.2. It is not allowed to modify, publish, transfer, reproduce, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part, without the express written consent of Pelegrini or the holder of the corresponding right. You are not authorized to download, reproduce, modify, edit, distribute, display, delete, send, sell, resell, adapt or modify the copyrighted materials in any way except for your own personal use.
11.3. For the avoidance of any doubt, Pelegrini expressly reserves and does not transfer to the user any rights in relation to the content of the web store and website, and prohibits the use of the content of the web store and website except as determined by these General Terms and as possibly permitted by the instructions on the web store itself.
COMMUNICATION, COMPLAINTS and METHOD OF RESOLVING DISPUTES
12.1. In case you notice an error, problem, violation, unacceptable content and similar published in the web store or on the Pelegrini website, you can contact us or send a complaint via e-mail to reservations@pelegrini.hr. We will respond to any such written complaint within 15 days of its receipt.
12.2. Croatian law applies to these General Terms and Conditions and all contracts.
12.3. We hereby inform you of our good will to settle any dispute peacefully by agreement, as well as your right to use the mechanisms of out-of-court resolution of consumer disputes, the right to initiate the out-of-court dispute resolution procedure by submitting an application to the Court of Honor of the Croatian Chamber of Commerce, and/or by submitting a conciliation proposal to the Center for conciliation at the Croatian Chamber of Commerce, and using the online Platform for online resolution of consumer disputes.
12.4. In the event of a legal dispute, the competent court in Šibenik is competent.
SHOP CONDITIONS
GENERAL CONDITIONS
The general terms and conditions of the Pelegrini web store are drawn up in accordance with the Consumer Protection Act, the Personal Data Protection Act and the Electronic Commerce Act.
These general terms and conditions apply to the use of the Pelegrini web store at the web address www.pelegrini.hr including all subpages and to the purchase of products available there. Please read these terms and conditions carefully before using. Your agreement to the terms and conditions set forth herein is a prerequisite for completing the purchase.
GENERAL TERMS AND CONDITIONS OF USE OF THE WEB STORE
1.1. The web store available at the web address www.pelegrini.hr was established by the company Akademija gastronomijje j.d.o.o., whose headquarters are located at Zadarska 16, 22000 Šibenik, OIB 58938161409 (hereinafter referred to as ‘Pelegrini’ or ‘Seller’). If you have any questions, you can contact us at the e-mail address reservations@pelegrini.hr or at the phone number +385 99 321 3701.
1.2. Pelegrini provides a web store service on the website at the pelegrini.hr domain. The service consists of providing information services, managing content, conducting financial transactions, selling goods between users of the web store, i.e. you as a buyer and us as a seller, and organizing the delivery of the sale item. The web shop service can be used exclusively on the territory of the European Union.
1.3. You accept these General Terms and Conditions electronically when confirming your order in the web store. We also advise you to read the Data Protection and Privacy Policy, as well as the Cookie Policy, since these documents also apply to your use of the web store.
1.4. The user agrees to use the web store exclusively in accordance with positive regulations for viewing published content, purchasing available products by placing legally valid orders and communicating with the seller.
1.5. The services we provide to you through the web store do not include the costs you incur using computer equipment and other electronic equipment (electronic devices) and services for accessing our web store. Pelegrini is not responsible for phone costs, data traffic or any other costs that may occur when ordering or viewing the content of the web store and using the services available on it.
CHANGES TO THE GENERAL CONDITIONS
2.1. The version published on this page is always considered the valid version of the General Terms and Conditions of Use of the web store. In case of disputes, the version that was valid at the time of purchase and with which you as a user expressed your consent at the time of placing the order will be applied.
2.2. We hereby inform you that there is a possibility of occasional changes to the General Terms and Conditions of Use of the web store in order to comply with changes in the law and/or our business processes. Technically, we are not able to notify every user about possible changes, so we recommend that you read this text when you use the web store again to familiarize yourself with possible changes.
2.3. Pelegrini reserves the right to change or cancel (temporarily or permanently) any of the products or services it provides, as well as changes to the content in the web store, without prior approval or notification, with the application of good business practices.
CONCLUSION OF SALE AGREEMENT
3.1. When browsing the contents of the web store, you can freely choose the desired items and add them to the shopping cart. This action is not binding in any way. After you have selected the desired items and you are sure that you want to buy them, you start the order process, during which you enter all the information necessary to complete the order, confirm your agreement with the General Terms and Conditions of Use of the web store, and, depending on the selected payment method, make the payment. The actions you performed and confirmed during the process of submitting the order are considered to be the conclusion of a sales contract and as such are binding.
3.2. The price of the product listed on the web store includes VAT and represents an invitation to users to purchase goods at that price. The ordered goods are delivered at the prices and conditions valid on the web store on the day the order is placed, regardless of the prices and conditions valid on the day of delivery.
3.3. These General Terms and Conditions form integral parts of the sales contract concluded via the web store.
3.4. After submitting your order using the web store interface, you will receive an automatically generated confirmation of order receipt (hereinafter referred to as the ‘Confirmation’) to the e-mail address you entered in the ordering process. The confirmation of receipt of the order is not considered a confirmation of the conclusion of the sales contract by the seller, but is only a document confirming the receipt of the order.
3.5. We reserve the right to reject an order if, due to extraordinary circumstances, we are unable to fulfill it according to the seller’s quality standards. The seller is not obliged to enter into a sales contract on the basis of the received order in the event that he cannot fully fulfill his obligations under the contract. The sales contract by the seller is considered to be concluded at the time of shipment of the goods, which you will be notified about by a separate e-mail message.
PRODUCT PRICES AND METHODS OF PAYMENT
4.1. All product prices in the web store are expressed in euros (EUR) and Croatian kuna (HRK). Product prices are the same for all types of payment and are visible on the product page and in the shopping cart when placing an order. The price of the product does not include the delivery cost, which is calculated separately in the last step of the order after the user has entered the desired delivery address. The seller reserves the right to change the price without prior notice.
4.2. In exceptional cases of administrative error in displaying the price of the product on the website of the web store, we are not obliged to enter into a sales contract under unfavourable conditions. If such a case occurs, we will offer you to purchase the product at the correct price, without obligation to accept such offer. In case you do not accept the offer, the amount paid will be returned to you if the payment was made previously.
4.3. The products remain the property of the seller until receipt of full payment according to the concluded sales contract, regardless of whether the goods have been delivered.
4.4. You can make the payment by payment to our transaction account using internet banking or a general payment slip.
4.5. You will receive the invoice by e-mail or in a package together with the goods or as a separate shipment, depending on the place of shipment of the goods. If you need an R1 account, please enter the name of the company when going through the order process and enter all the necessary information.
4.6. The promotional code is entered in the code entry field during the purchase process, after which the shopping cart calculation is reduced by the discount defined by the code. Then make the payment using the selected method.
DELIVERY OF GOODS / DELIVERY
5.1. At the moment you place your order on the web store, Pelegrini receives your order and, depending on the selected payment method, starts packing, or by making the shipment. When paying by cash on delivery, it is sent immediately upon receipt of the order, and when paying to a transaction account via internet banking or a general money order, packaging begins after receipt of payment.
5.2. Delivery is made in the territory of the Republic of Croatia and the European Union.
5.3. Pelegrini will not change the conditions of sale after the conclusion of the contract or cancel the delivery of the goods unless, due to a technical error of the stock tracking system, a certain product that was displayed as available is not actually available. In this exceptional case, we will notify you in a timely manner via the contact information you provided when placing the order. We will allow you to choose another product instead of the unavailable product from the originally concluded contract, without the obligation to accept such an offer. In case you do not accept the offer, the amount paid will be returned to you if the payment was made previously.
5.4. If the order includes several products, one of which is not available, we will inform you about this in a timely manner, and the other ordered products will be delivered in accordance with the contract.
5.5. All products will be packed in transport packaging in such a way that they cannot be damaged by normal handling during transport. When taking over the product, the customer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, or refuse to take delivery of a shipment with visible external damage. When taking over the goods, the customer is obliged to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of takeover. With the Customer’s signature on the confirmation of receipt of the shipment, it is considered that the product has been received without visible external damage.
THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT AND RETURN OF GOODS
6.1. You have the right, without giving a reason, to terminate the sales contract within 14 days from the day of receiving the goods or after placing the order, in case you changed your mind before the goods were delivered.
6.2. In order to be able to exercise the right to unilaterally terminate the Purchase Agreement, it is necessary to submit a properly completed copy of the Form for Unilateral Termination of the Purchase Agreement, together with the original invoice, before the expiration of the specified period. You can submit the form in the package together with the goods or to the e-mail address: reservations@pelegrini.hr.
6.3. Download the form for unilateral termination of the distance sales contract at this link in pdf format FORM. You can fill it out electronically or physically after printing.
6.4. In case of termination of the contract, each party is obliged to return to the other what it received on the basis of the contract. According to Article 72 of the Consumer Protection Act, you are obliged to return the received goods at your own expense to the address Akademija gastronomjije j.d.o.o., Zadarska 16, 22000 Šibenik.
6.5. The prerequisite for unilateral termination of the Agreement is that the goods have not been used and that they are in their original packaging, including with the original labels. If use (depreciation) has occurred, upon receipt of the returned goods, we will assess the condition of the goods according to visible signs of use and accordingly determine what percentage of the refund will be paid to you. In such situations, we will contact you and try to find the most mutually acceptable solution.
6.6. At the latest within 14 days from the day we received your notification of the decision to terminate the contract, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment using the same means of payment that you used when placing the order.
6.7. Unfortunately, we are unable to refund additional costs resulting from your express choice of transportation type, nor any other costs associated with the return process. We are also unable to receive shipments that are sent in a way that requires cash on delivery.
CLAIMS OF DEFECTIVE GOODS
7.1. In really rare cases when you receive defective goods, you have the right to object or complain about the goods within the legal term according to the Consumer Protection Act.
7.2. Pursuant to Art. 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address reservations@pelegrini.hr or by mail to the address Akademija gastronomjije j.d.o.o., Zadarska 16, 22000 Šibenik. We will respond to all complaints received as soon as possible, but no later than within 15 days from the day of receiving the complaint, and we will resolve your complaint in the most favorable way possible.
7.3. Refunds in case of complaints about defective goods are made in such a way that after receiving the complaint, in agreement with you, we send a delivery service to your address, which will pick up the package and return it to the store.
7.4. A complaint will be considered valid if it is determined by product inspection and, if necessary, additional expertise, that it meets the conditions for a complaint in accordance with the Law on Obligations and the Law on Consumer Protection.
7.5. If it is determined that the complaint is valid, at our expense we will replace the product with an identical product without defects or return the entire amount paid for the product, including shipping costs.
7.6. In the event that the complaint is not valid, i.e. if the consumer’s complaint is rejected, the customer who sent the complaint will bear the cost of re-delivery of the purchased product to the customer’s address.
RIGHTS AND OBLIGATIONS OF PELEGRINI TRADE
8.1. Pelegrini is obliged to deliver the sold item to you at the time and in the manner specified in the presented business conditions, after you place the order and pay the purchase price in accordance with Article 3.2. up. Pelegrini is responsible for the material defects of the goods it sells on the web shop in accordance with positive Croatian regulations, especially the Law on Obligations of the Republic of Croatia.
8.2. Pelegrini offers products in its web shop that are exclusively owned by us.
8.3. Pelegrini is obliged to provide true information about the offered goods and to provide complete information about the payment of the purchase price and the delivery of the goods.
8.4. The web store may be temporarily unavailable or available only to a limited extent, as a result of regular maintenance or system upgrades, due to technical difficulties, force majeure issues or other causes. Pelegrini (as well as third parties connected to it) is not responsible, regardless of the cause and duration, for the possible unavailability of the web store, any delay or interruption in the transmission of information, partial or complete interruption or incorrect operation and/or technical problems that may lead to to incorrect processing of data and any claims or losses resulting from this.
8.5. Pelegrini shall not be liable for any inability to perform or delay in performing any of its obligations under these Terms or any of the contracts in the event that this is the result of any act or event beyond the reasonable control of the seller, including failure of public or private telecommunications networks . In such case, Pelegrini will use all reasonable efforts to fulfil its obligations as soon as possible after the cessation of such extraordinary action or event.
RIGHTS AND OBLIGATIONS OF THE BUYER
9.1. You are obliged to pay the price of the purchased products and delivery costs, and collect the purchased products upon delivery. For all complaints, you are authorized to contact us, according to the above instructions.
9.2. You are responsible for any decrease in the value of the goods from the moment of their collection, which occurs as a result of the handling of the goods, except that which was necessary to determine the nature and characteristics of the goods.
DATA PROTECTION AND PRIVACY RULES
10.1. Pelegrini undertakes to protect the privacy of the personal data of all users of the web store, and will handle them in accordance with the Personal Data Protection Act, i.e. other applicable regulations.
10.2. The data protection and user privacy rules, including the rules on cookies (‘cookies’), are considered an integral part of the general terms and conditions of use of the web store and are available on the link ‘Privacy policy’.
INTELLECTUAL PROPERTY RIGHTS AND CONTENT OWNERSHIP
11.1. The Pelegrini website and web store contain materials protected by copyright, trademark, design and other information covered by other rights of natural or legal persons, including, but not limited to, rights to texts, applications, photos, video materials, graphics, music, sound and the like, unless otherwise indicated.
11.2. It is not allowed to modify, publish, transfer, reproduce, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part, without the express written consent of Pelegrini or the holder of the corresponding right. You are not authorized to download, reproduce, modify, edit, distribute, display, delete, send, sell, resell, adapt or modify the copyrighted materials in any way except for your own personal use.
11.3. For the avoidance of any doubt, Pelegrini expressly reserves and does not transfer to the user any rights in relation to the content of the web store and website, and prohibits the use of the content of the web store and website except as determined by these General Terms and as possibly permitted by the instructions on the web store itself.
COMMUNICATION, COMPLAINTS and METHOD OF RESOLVING DISPUTES
12.1. In case you notice an error, problem, violation, unacceptable content and similar published in the web store or on the Pelegrini website, you can contact us or send a complaint via e-mail to reservations@pelegrini.hr. We will respond to any such written complaint within 15 days of its receipt.
12.2. Croatian law applies to these General Terms and Conditions and all contracts.
12.3. We hereby inform you of our good will to settle any dispute peacefully by agreement, as well as your right to use the mechanisms of out-of-court resolution of consumer disputes, the right to initiate the out-of-court dispute resolution procedure by submitting an application to the Court of Honor of the Croatian Chamber of Commerce, and/or by submitting a conciliation proposal to the Center for conciliation at the Croatian Chamber of Commerce, and using the online Platform for online resolution of consumer disputes.
12.4. In the event of a legal dispute, the competent court in Šibenik is competent.